Frequently Asked Questions

A user's password can be reset by visiting the Reset Password link and inputting their email address.

A password reset email should be immediately received and is valid for 30 minutes.

After receiving the email, follow the prompts to reset the password and create a new one.

If you created your account by linking to your Google account, please log in by clicking the Google button on the login page.

If you forgot your Google account's password, a user must reset their password directly on Google.

If you created an account with an invalid email or did not confirm your account within 7 days, your account was automatically deleted. Please create an account again.